275. Boosting your customer experience | Nicole of Let Nicole Help
“And specific actions you can take”
In this episode I’m chatting with my friend Nicole, who helps a lot of people with their 17hats CRM, but also with other aspects of the customer experience. I’ve said this before, but the more I do balloons the more I think that balloons are about 20% of the equation and the rest is how you run your business.
So we chat about some ways to give your customers a good experience, like:
- How to become known to prospective customers in the first place
- Using your leads’ own words
- Ways to help yourself get solid leads
- Ways to nurture your leads & stay top of mind
- Elevating their experience while fulfilling the service
- Making yourself look professional in the way you collect info from your customers
- How to take care of your customers after the job
- How all of these things come full circle
Then as we wrap up, we focus in on three specific actions that you can take to get a jump on improving your customer experience today.
And in the UGlu Hotline, hear a good tip for site visits!
RESOURCES MENTIONED:
17hats (get 50% off your 1st year)
Havin' A Party Wholesale (save 5% with code BRIGHT)
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Call into the UGlu Hotline to ask a question or leave advice! (262) 221-8514
NEW! 2025 Bright Balloon Business Planner
ALOFT (save $10 with code BRIGHT)
ballooncoach.com | Balloon Boss Mastermind & Summit
5-day Customer Experience Email Course | @letnicolehelp
Car sickness glasses (they worked!)
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Nicole Larson
Small Business Systems Consultant
Hey, I’m Nicole & I’m a small business systems enthusiast! I help take creative businesses from scattered to scalable with customized workflows, most notably in the CRM 17hats.
When I look back at the various roles I've played as a coach, marketing coordinator and budget coordinator, there's always been one common thread in my work: setting up systems. This is because I just don't think you can build a truly sustainable and scalable business or team without a solid system supporting it.
I value integrity, authenticity and thinking outside of the box. I like to think that I'm creative, too... but usually with workflows, spreadsheets and formulas instead of balloons!
